FAQ
1. How can I place an order?
First, please provide the details of your requirements for us, then we will offer the best price to you. For further discussion, it is better we could communicate online by Skype or Whatsapp.
2. Are you a manufacturer?
Yes, we have two factories and have been specializing in wooden crafts and packaging industry since 2008.
3. When can I get the price?
Usually we offer the best price to you within 12 hours once we receive your inquiry.
4. Can you do the design for us?
Sure, we have our own design department, just tell us your ideas, we could add our professional design ideas to meet your any requirements.
5. Do you have a range of stock items for sale?
Most of our products are designed and made according to customer’s demand. Only a small number of products are in stock.
6. What is your minimum order quantity?
Our MOQ is 100-500pcs according to the different products.
7. How can I get a sample to check your quality?
After the confirmation of the price, we will make samples as per your demands. The sample will be charged according to the specific requirements.
8. What information should I tell you if I want to get a quotation?
1) The product style
2) The size of the product (Length*Width*Height)
3) The material and surface treatment
4) Your logo file
5) If it is possible, please also provide with pictures or design for checking. Sample will be best for clarifying, if not, we will recommend relevant products with details for reference.
9. When we create the artwork, what kind of format is available for production?
The popular ones: .AI .EPS .TIF .PDF .ZIP
10. How many days will sample be finished? How about the lead time for mass production?
1) Once we confirm the sample charge, sample will be ready within 4-7 days.
2) 10-20 working days for the mass production, it depends on the order quantity.
11. Do you inspect the finished products?
Yes, all of our products will be through quality inspection processes.
12. How do you ship the finished products?
1) Door to door shipment by Fedex or UPS
2) By sea
3) By air
4) By express (DHL, FEDEX, UPS, Yanwen, EMS, etc.)
13. What advantages do you have?
1) Zero risk: If you receive damaged or defective products，we will resend to you free. High quality is the core of our business.
2) 13 years of experience: We have 13 years of experience in wooden crafts and packing products, especially in wooden wine boxes and wooden gift boxes. Our products are exported to all over the world.
3) Raw materials: All materials can be recycled and are environmentally friendly
4) Stable suppliers: The most stable and reliable quality of raw materials: provided by 20 suppliers who have been cooperating with us for nearly 10 years.
5) One-stop service: 10 salesmen have been trained with regularity, 6 QC personnel are with 10 years working experience, 5 designers are with 15 years working experience in professional design, more than 100 technical workers are ready to serve you.
6) Factory overview: The annual export sales amount to $3,000,000. Plant area covers 20000 square meters. Complete fire protection facilities, separate storage areas.
